Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, meaning it must be unused and unopened, with all original parts, accessories, tags, and packaging included. You will also need to provide your receipt or proof of purchase.

How to Start a Return

Before sending any product back to us, please contact us first at infosparkjolly@gmail.com.

When requesting a return, please provide:

  • Your order number

  • The reason for the return

  • Clear photos showing the current condition of the product and its packaging

We require photo proof so that we can confirm the condition of the product and determine whether it is eligible for return.

Once your return request has been reviewed and accepted, we will provide you with the correct return address and return instructions.

Please do not send your product back without contacting us first. Products returned without prior approval or sent to an unauthorized address may not be accepted or eligible for a refund.

Return Shipping Costs

Sparkjolly provides free shipping for the original delivery of your order. However, return shipping costs are the responsibility of the customer.

We do not cover or reimburse return shipping fees unless the return is due to an error on our part, such as receiving an incorrect, defective, or damaged item that has been verified by our customer service team.

We recommend using a trackable shipping service when returning your order. Please keep your return tracking information until your refund has been completed.

You can contact us with any return questions at infosparkjolly@gmail.com.

Damages and Issues

Please inspect your order upon delivery and contact us as soon as possible if your item is defective, damaged, or if you received the wrong product.

Please email infosparkjolly@gmail.com with your order number and clear photos or videos showing the issue so that our team can evaluate the situation and provide an appropriate solution.

Exceptions / Non-Returnable Items

Certain types of products cannot be returned, including perishable goods such as food, flowers, or plants; custom or personalized products; and personal care goods such as beauty products.

We also do not accept returns involving hazardous materials, flammable liquids, or gases.

Please contact us at infosparkjolly@gmail.com if you have questions about whether your specific item is eligible for return.

Unfortunately, gift cards cannot be returned.

Exchanges

If you would like a different product, model, or option, please contact us first at infosparkjolly@gmail.com.

The fastest way to receive the item you want is generally to return the eligible item you currently have and place a separate order for the new item after your return has been accepted.

Refunds

Once your returned product has been delivered to us, we will inspect it and notify you whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days.

Please keep in mind that your bank or credit card provider may require additional time to process and post the refund to your account.

A refund can only be processed after the returned item has been received and inspected.

If more than 15 business days have passed since your refund was approved, please contact us at infosparkjolly@gmail.com.